Your most Frequently Asked Questions

Which countries does Korko deliver to?
We only deliver within the United Kingdom.

How long will it take for my delivery to arrive?
Delivery generally takes 2-5 working days.

How much does delivery cost?
Delivery is free for all Mainland UK orders £39.99 and over. Postage for orders under £39.99 is £2.95.
Delivery is free for Scottish Highlands & Islands, Isles of Scilly, Channel Islands and The Isle of Man on orders over £100. Postage for orders under £100 is £9.95.

Which service provider do you use for delivery?
Your Korko order will be delivered to you by our logistic partner DPD.

What payment options are there?
You can make your purchase using the following payment methods:
Credit card
PayPal
Your payment will be immediately recorded in our system so that your order can be with you as quickly as possible.

Returning my order
You can find detailed information about our return policy at Returns.

You don’t like the toy or it’s different than how you imagined it?
You can return unused items to us within 14 days of delivery.
Please use our Contact  Form for this and write us a brief message with your name, the product number and the order number. We pay the costs for returns within Germany and will send you a return slip as soon as possible.
As soon as we have received your return, we will refund the appropriate amount to your original pay-ment method within 14 days.

Oh no! My toy is faulty
Did you receive a faulty or incomplete product? That obviously shouldn’t happen and we would be happy to look into this for you.
Please contact our Toynamics Europe GmbH Complaints Team using the Contact  Form.
We need the following information to process your complaint:
a picture of the damage
a detailed description of the damage
invoice/receipt
your address for the delivery of replacement parts

What do I need to keep in mind for cork toys?
Cork is a natural product. This means that small parts can break off. This is completely normal and does not affect the toy.

How do I care for the toys properly?
Simply wipe with a damp cloth to clean.

How sustainable is cork? / How much CO2 do cork toys store?
Cork sequesters a particularly large amount of CO2. Cork oak bark sequesters approximately 73t CO2/g. This makes cork one of the greatest CO2 reservoirs on the planet. Regularly peel-ing the bark allows more CO2 to be captured from the atmosphere. Consequently, our toys are environmentally friendly and climate neutral.

How are Korko toys manufactured?
No trees are felled to make our cork. As it is only the tree bark that is peeled, the tree can continue to capture CO2. Cork bark grows back completely in 9 years and can be lovingly peeled once again by hand.

Is the packaging as sustainable as Korko’s products?
We have designed our packaging to be particularly minimalist so that the packaging of our toys also conserves resources. We guarantee short transport routes through production in Portugal and also rely on production here in Europe.

Are Korko toys tested for harmful substances?
Our colours are water-based and so particularly suitable for children.
We use colours that are also used for colouring bottle corks, making them food-safe.
Our toys are tested in accordance with the toy standard EN71.

Is Korko also suitable for people with allergies?
Cork is anti-static, meaning that it collects less dust. As a result, Korko is perfectly suitable for people with allergies.

Is Korko certified?
Our cork follows the Montado principle and so fulfils the highest standards. Our toys are in harmony with nature and support the natural ecosystem. This, in addition to CO2 sequestration, ensures the preservation of endangered species.

Is Korko also available in shops?
Contact our Customer Service at shop-de@korko.com or use the Contact  Form.

Do you still have unanswered questions?
Click here for our Contact  Form.